I’ve never had anything to do with Singtel before. My mobile line is M1 whilst my broadband is Starhub MaxOnline Express 6Mbps (Cable).
However recently I’ve decided to switch my broadband over to Singnet Broadband as MaxOnline has been horrendously slow. I usually only get to use my internet access at home during the night or during weekends. And this is the exact time when the so called BIG FAT PIPE decides to have an artery blockage or some sorts. It’s BLOODY slow. Even Google mainpage sometimes take up to 10 seconds to load and that’s totally ridiculous.
The situation seems to be the same with my other friends on MaxOnline, even those on the premium 12Mbps package. So being out of contract with MaxOnline for quite sometime I decided to take the leap and go for SingNet which is using ADSL technology (ala Streamyx for M’sian). Subscribed to a 3Mbps package (seems like a downgrade), but based on colleague feedback, even during peak hours it’s faster than the BIG FAT CLOGGED PIPE.
Back to to Boo Boo. So to have ADSL, I need to subscribe to a fixed phone line and I did just that together with SingNet. The Customer Service Officer (CSO) at the counter told me that my fixed line will be activated on 19Nov07 and that I can test it out after 11:30am.
Clearly states 19/11/07 after 11:30am
So armed with a new el-cheapo phone I bought from Best Denki, I jacked it in to the phone port.
El-cheapo phone. Costs $29 and it’s even got calculator function!
No sound…. Nothing… Silence….. Did a simple test; I called my fixed line no with my mobile and behold.. “Do Do Do Do Do”… “Number Error”. Darn it. Called Singtel Customer Service; not too bad, they didn’t put me on hold for too long and it got connected rather quickly as well. Told the CSO my problem and after checking she told me,
Sorry sir, my database shows that your line will be activated on 28Nov, together with your SingNet.
What??? Oh well…… I don’t need to use the fixed line now anyway. Just hope that they won’t have any more boo boo when activating my broadband.
Pingback: My second Singtel Boo Boo at Justin Loo